Most common reasons for registration fails
Permanently closed or self-excluded account at our sister casino
If you have permanently closed or self-excluded gaming account at our sister casino, your access will also be blocked at all casinos under Glitnor Limited Services.
Incorrect or incomplete information
Incorrect or incomplete information may prevent you from opening an account. For example, if your address is Poste restante, you will not be able to register.
Identity verification fails
During registration, your identity is verified through Trustly using your bank credentials. If verification fails, registration may fail.
Technical problems
Sometimes registration may fail due to a technical problem. In this case, try using a different browser or device and try again. It is also a useful idea to check with your bank to see if there are any known problems.
What to do if registration fails?
Please contact customer support and provide your full name, home address, email address, and phone number so that we can investigate the reasons for the registration failure.
Frequently asked questions (FAQ)
Can I register if I already have an account?
No. Opening multiple accounts is prohibited and may result in all accounts being closed.
Why is my identity being verified?
This is a legal requirement to prevent underage gambling and money laundering
What should I do if I receive an error message when registering?
Check your details and try again. If the problem persists, please contact customer service.
Tip: Keep your personal information up to date and only use your own information when registering. This will help you avoid the most common registration obstacles and potential problems later on.